FAQs
Delivery Information
Standard Delivery
Orders placed with Standard Shipping will be despatched within 2 - 4 working days.
We send all parcels on a Tracked 48 service.
Free Delivery
Order value reaching over £50 at the checkout will automatically qualify for Free UK Delivery.
In the unlikely event your parcel is taking longer than expected we advise you to contact the courier first. Please note, we cannot resend orders until they are officially declared lost under Royal Mail guidelines (10 working days).
Returns Information
Return an item
Please contact us via info@urbanoprints.com to create a returns request.
Your refund will be processed within 7 working days of us receiving your return given it's in the conditions mentioned below:
- All returns are payable by the customer.
- Returns must be sent to us within 14 days.
- Please ensure your order number is included or we will be unable to process your return.
- All products must be returned in unused condition
- We advise customers to send their returns to us on a tracked service.
Sample Sale
Products purchased from our sample sale are non-refundable.
General Enquiries
If you have any questions regarding your order, please get in touch via the link below!